Customer satisfaction is 100% guaranteed on our web site sales. If a customer is unhappy with their antique purchase, they must notify C'est la Vie Antiques via email or phone within 24 hours of delivery and return the antique within 3 days of receipt. There is a 25% restocking charge for returned antiques. A credit less the restocking charge will be issued on all pieces pieces returned in undamaged condition within 5 business days of reciept of the returned antique. Shipping and insurance for the returned antique are the buyer's responsibility.